All of the team at FM Guru would like to wish our friends and supporters a peaceful and prosperous New Year. 2011 was a terrific year for our business despite the continuing problems in the economy thanks to our superb team of consultants, dedicated office team and, of course, our wonderful clients.
This year’s client list for consultancy services includes Anglo American, BDO, Britvic, Comserve, Elior, Forum Events, G4S, HSS Hire, i-fm, Instant Offices, Lloyds Register, Macquarrie, MITIE, Nederlander Theatres, Planon, Rothschild, Scotts MiracleGro, Thames Water, TNT and Westminster Kingsway College. We will continue to support many of these clients into 2012 and there are already new projects in the order book both with new customers and old friends.
We have extended our service offering with BS11000 support, workplace performance consultancy and social media capability. We have new team members and our profile in the FM sector has never been higher thanks to our new website, a round of conference appearances, regular coverage in the trade press and active social media presence on Twitter, Facebook and LinkedIn.
In August we increased our shareholding in The Asset Faculty Ltd to 100% and we have continued to serve our many training clients throughout the year with bespoke courses and development support. The 2011 training client list includes BDO, Capita, Comserve, Elior, GSK, HSS Hire, Johnson Controls, Jones Lang LaSalle, Mercedes Benz, Qinetiq and TNT. Training in 2012 will continue but all learning and development activity will now come under the FM Guru brand.
Meanwhile our interiors business, Denton Drapes, has experienced significant growth providing bespoke soft furnishings both to discerning homeowners and increasingly to the UK’s elite interior designers. The demand for custom designs made to the highest quality levels using traditional craft techniques has never been higher and our newly extended workrooms expect to be even busier in 2012.
2012 promises to be an important year in the development of UK facilities management. The FM professional institutes appear to be finally getting over their obsession with academic qualifications and show signs of finally beginning to engage in promoting the benefits of good FM to society, business and government.
The deal between G4S and ISS in 2011 would have transformed the international market for FM outsourcing but was deemed too radical for cautious UK investors. However continued rationalisation in the upper reaches of the FM sector seems inevitable as the development of the FM premier league continues and the market strives to meet the demand for an effective international FM solution.
Meanwhile we expect the ever-moving evolution of the FM professional discipline will continue to reflect the needs of the organisations it serves. In the current market that means a renewed focus on efficiency and the better utilisation of assets, a reduced tolerance for poor service and unprofessionalism, and a greater emphasis on collaboration and innovation.
Whatever the future holds, the FM Guru team will continue in our mission to provide advice, support and inspiration to those involved in the management of facilities driven by our belief that professionally designed and managed facilities add genuine value to the organisations they serve. We delight in working with people who share that passion and in providing what help we can to those who work within the facilities sector.
To each and every one of you we wish a healthy, happy and prosperous New Year and we look forward to working with you again in 2012.